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Проблемы с оплатой

New Here ,
Jan 30, 2024 Jan 30, 2024

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Здравствуйте, я не могу внести изменения в платежные данные, просто не работает кнопка. Как связаться с командой для решения данного вопроса? Спасибо

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Thanks for your question. Please use a different device to complete the steps listed in https://adobe.ly/3SeIYyi to update the payment method. The current device may be blocked from contacting us or updating the needed information.

 ^JW

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New Here ,
Jan 30, 2024 Jan 30, 2024

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Спасибо Джеф, к сожалению не работает и на другом устройстве. Подскажите пожалуйста что еще я могу сделать? У меня срочный вопрос, не могу работать

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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I am sorry, Оксана; you can reach our support team at https://adobe.ly/49bxker. If the window fails to auto-open, then try using a different network. You will need to work directly with our support team if you can't update the payment method yourself, Оксана. ^JW

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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and type "agent" in the chat field to bypass the bot.

 

p.s. in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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