Скасування безкоштовного плану

[роман_2373]

Мій план призупинено, але я хочу скасувати підписку повністю. Оплата не проходить, будь ласка, анулюйте підписку вручну

[Anshul_Nautiyal]

Hi @роман_2373,

Thank you for reaching out.

Based on your query, it appears you are looking to cancel your free or trial plan with Adobe. Upon reviewing your account, I can confirm that you previously had a Creative Cloud All Apps individual trial plan associated with the ID you used to post this query. Please note that this plan has already been canceled.

If you are looking to cancel any other active plan, please refer to the following document for detailed instructions:
How to Cancel Your Adobe Plan

Feel free to let me know if you need any further assistance.

Regards,
^AN

[роман_2373]

I had a free plan and forgot about it for a while. I started getting charged, and I don't have that amount, and I saw it a little late and I want to cancel my plan Adobe Acrobat Pro

[kglad]

yiu have to resolve payment problems before you can cancel.  

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[роман_2373]

But I didn't use this plan and couldn't cancel it. Is there any way I can cancel it without paying?

[kglad]

there's no way to cancel without fixing payment problems.  then whether you have any fees deducted and whether you are eligible for a refund depend on your start and cancel dates and payment plan.

here are the cancellation terms in detail: start by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html