Скасування плану

[?????????_4289]

Прошу допомгти мені скасувати план, постійно хоче списати кошти але я не бажаю користуватись ним. А в ручну немаю можливості скасування, не розумію чому. Дякую!

[kglad]

you must fix your payment problem before you can cancel: https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[?????????_4289]

Але я не хочу користуватися послугами adobe і не маю можливості та бажання платити за підписку 

[kglad]

that doesn't change your agreement with adobe.  ie, if you agreed to a one year commitment/subscription, you still have that commitment/subscription.

[Shivangi_Gupta]

Hi @владислав_4289,

We appreciate you reaching out. As per your account details, your account has some pending dues. Please follow the steps mentioned in the article shared by the expert above. 

Let us know if you have any questions.

^Shivangi