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Здравствуйте! Оплатила пакет и указала почту на mail.ru Ничего не понимаю почему пишет что оплатите еще раз.
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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com
if that does NOT look ok, contact adobe support*
if that DOES look ok, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
*
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (= cryptic icon in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human