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Требует оплатить еще раз. (Photoshop)

New Here ,
Sep 02, 2021 Sep 02, 2021

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Здравствуйте! Оплатила пакет и указала почту на mail.ru Ничего не понимаю почему пишет что оплатите еще раз.

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Adobe Community Professional ,
Sep 05, 2021 Sep 05, 2021

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

if that does NOT look ok, contact adobe support*

 

if that DOES look ok, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

 

 

 

*

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1630853632670.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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