• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Чтобы отменить подписку на программы Photoshop и Lightroom.

New Here ,
Oct 05, 2023 Oct 05, 2023

Copy link to clipboard

Copied

Hello, I would like to unsubscribe from the Photoshop and Lightroom programs. I am currently unable to afford all three programs at once and would like to unsubscribe from Photoshop and Lightroom specifically. Could you please tell me how to do this? Or do you handle this process? Please help me; I really need assistance with this issue and problem.

Views

73

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 05, 2023 Oct 05, 2023

Copy link to clipboard

Copied

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

-------

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community bugs">

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 05, 2023 Oct 05, 2023

Copy link to clipboard

Copied

LATEST

Do you currently have a subscription to 3 single programs? Photoshop and Lightroom come bundled as the Photography plan. Cheaper than licencing the assets separately. However, if you have the bundle (Lightroom Classic, Lightroom, and Photoshop), you can't cancel separately. Be sure to save your pictures locally if you use Lightroom (the cloud-based Lightroom). After cancellation, they will get deleted. Check the dates for the grace period. https://www.lightroomqueen.com/cancel-cc-subscription-photos/

 

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines