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プレミアムの解約

New Here ,
Jan 13, 2024 Jan 13, 2024

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どうすれば解約できますか

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correct answers 1 Correct answer

Community Expert , Jan 14, 2024 Jan 14, 2024

Hello, you can go toyour Adobe account here: https://account.adobe.com/?lang=en

 

Click on Manage plan.

 

thejanebradbury_1-1705220648272.png

 

A new window will open with your options and you can cancel your plan there. 

 

Screenshot 2024-01-14 082439.png

 

 

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Community Expert ,
Jan 14, 2024 Jan 14, 2024

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Hello, you can go toyour Adobe account here: https://account.adobe.com/?lang=en

 

Click on Manage plan.

 

thejanebradbury_1-1705220648272.png

 

A new window will open with your options and you can cancel your plan there. 

 

Screenshot 2024-01-14 082439.png

 

 

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Community Expert ,
Jan 14, 2024 Jan 14, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jan 14, 2024 Jan 14, 2024

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If you signed up for a Premium subscription to a mobile app on your mobile device, you need to cancel via the store where you bought the subscription such as Apple Store or Google Playstore.

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