我需要取消購買的應用程式

New Here ,
Jun 21, 2022 Jun 21, 2022

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有看到取消購買的畫面教學,但我的畫面不是這樣,我刷卡一次購買了二個應用程式,昨日工程師已安裝了一個,另一個還沒使用,需退訂,但不知道哪裡出了問題,我是商業帳號,應該怎麼辦呢?

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Adobe Community Professional ,
Jun 21, 2022 Jun 21, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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