결제오류로 문의드립니다.

[Enthusiastic_dancer4695]

 

7/4일에 플랜취소했는데 7/5일에 한번더 결제됐습니다. 총 26400원씩 2번 결제됐습니다. 빠른 시일 내에 검토 후 환불 부탁드립니다. 기분이 너무 나쁘네요. 

[jane-e]

@Enthusiastic_dancer4695 

I've moved your post from Using the Community to the Account, Payment, & Plan forum.

chain

[John T Smith · Accepted solution]

Do you have the email that says your plan is cancelled?

What do you see for your account at https://account.adobe.com/

[Enthusiastic_dancer4695]

Thanks for your message.

1. Yes, I received an email from Adobe confirming that my plan has been cancelled. I’ve attached a screenshot of the email for your reference.

2. When I log in to https://account.adobe.com/, it shows that I no longer have an active plan, and my subscription appears as canceled.

Also, I’d like to mention that I canceled the plan, but the subscription fee was charged again the very next day.
So in effect, I was charged twice and haven’t received a refund for either of them yet.

[kglad]

did you start a monthly subscription in june so you were charged for 2 months usage (june and july)?

[Enthusiastic_dancer4695]

I subscribed to the plan in June and was charged immediately — the payment was deducted from my card. On July 4th, the plan was renewed, but I canceled it right away without using the app at all. However, on July 5th, the subscription fee was charged again unexpectedly.

[kglad]

you were charged for 2 months and you will receive 2 months of usage.