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구매한게 없는데 돈이 나갔음

New Here ,
Apr 22, 2021 Apr 22, 2021

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구매한게 없는데 돈이 계속 나가고 있습니다
플랜에서 취소하라고 하는데 취소 버튼은 보이지 않습니다
결재내역도 안뜨는데 카드에서 돈은 매월 나갑니다
확인 바랍니다

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Adobe Community Professional ,
Apr 22, 2021 Apr 22, 2021

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how to cancel: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

if that doesn't help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1619096535914.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

 

p.s. if canceling early there's an early cancellation fee = 1/2 the cost of the remaining subscription

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Adobe Community Professional ,
Apr 22, 2021 Apr 22, 2021

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If you're certain you or a family member did not order anything from Adobe, maybe your card was compromised without your knowledge.  Contact your bank immediately.  Adobe cannot help you because they are victims, too. 

 

Your bank will probably ask you to sign some legal forms before they cancel the account and turn the matter over to law enforcement for fraud investigation.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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