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도와주세요

New Here ,
Aug 18, 2022 Aug 18, 2022

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이 플랜을 취소하셨습니다.

라는 문구는 그대로인데

다시 월정액이 결제가 되었습니다.

 

분명 한국 상담사는 플랜이 취소되었고, 결제가 자동적으로 되지 않는다고 했습니다.

 

AD00924600699EKR 주문번호 이며

어떻게 된 영문인지 알 수 가 없습니다. 도와주세요

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correct answers 1 Correct answer

Community Expert , Aug 18, 2022 Aug 18, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Aug 18, 2022 Aug 18, 2022

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Thank you. It was solved thanks to your link.

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Community Expert ,
Aug 18, 2022 Aug 18, 2022

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You're welcome. icon_smile.gif

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