두번 결제 건

[BEAT5E49]

일러스트레이터를 삭제하고 포토샵플랜으로 바꿨는데 환불 언제될까요?

그리고 포토샵 플랜이 두번결제된것 같은데 확인부탁드립니다.

[Manan Joshi]

Hi @BEAT5E49,

Please refer the following link to identify if you are eligible for a refund
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

For plan cancellation steps look at the following
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have already cancelled the plan, are eligible for a refund and its been more than 2 weeks since you cancelled then please do contact support to get more details on the refund status. To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Nancy OShea · Accepted solution]

You need to contact Adobe Support.  This user-to-user community can't help you with an account or billing  problem.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

[Abambo]

Please contact Adobe support on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Support may be open only during the office hours in your region.