Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


두번 결제 건

New Here ,
Aug 02, 2021 Aug 02, 2021

Copy link to clipboard

Copied

일러스트레이터를 삭제하고 포토샵플랜으로 바꿨는데 환불 언제될까요?

그리고 포토샵 플랜이 두번결제된것 같은데 확인부탁드립니다.

Views

28

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Aug 03, 2021 Aug 03, 2021
You need to contact Adobe Support.  This user-to-user community can't help you with an account or billing  problem. =============== How do I Cancel my Subscription? https://helpx.adobe.com/manage-account/using/cancel-subscription.html =============== Subscription & Cancellation Terms: https://www.adobe.com/legal/subscription-terms.html CONTACT ADOBE SUPPORT: ================ Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html...

Likes

Translate

Translate
Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

Copy link to clipboard

Copied

Hi @BEAT5E49,

Please refer the following link to identify if you are eligible for a refund
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

For plan cancellation steps look at the following
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have already cancelled the plan, are eligible for a refund and its been more than 2 weeks since you cancelled then please do contact support to get more details on the refund status. To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 03, 2021 Aug 03, 2021

Copy link to clipboard

Copied

You need to contact Adobe Support.  This user-to-user community can't help you with an account or billing  problem.

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 04, 2021 Aug 04, 2021

Copy link to clipboard

Copied

LATEST

Please contact Adobe support on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

Support may be open only during the office hours in your region.

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines