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모든 앱 플랜을 사용하고 있는데 일러스트레이터를 구매하라고 나옵니다.

New Here ,
Aug 15, 2023 Aug 15, 2023

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화면 캡처 2023-08-16 101426.png화면 캡처 2023-08-16 101507.png화면 캡처 2023-08-16 101526.png

모든 앱 플랜을 사용하고 있는데 일러스트레이터 시험버전이 만료되었다고 뜹니다.

결제도 정상적으로 되고 있는데 어떻게 해결해야 하나요?

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New Here ,
Aug 15, 2023 Aug 15, 2023

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저도 같은 증상으로 나오는데.. 황당하네요

지금 빨리 작업해야되는데요..ㅠㅠ

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Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

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안녕하세요 

이미 구매해서 이용중이시라면, Creative Cloud앱을 다시 재로그인해보십시오 
다른 사용자들도 동일하게 모든앱 정상구매사용자이나, 재로그인하여 문제해결하였습니다. 
1. Creative Cloud앱을 실행하여 오른쪽 상단 계정 클릭 > 로그아웃 

CSparrow_0-1692235721262.png


2. Creative Cloud앱에서 이메일 + 암호 입력 재로그인 하십시오 

감사합니다. 

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Adobe Employee ,
Aug 17, 2023 Aug 17, 2023

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Hello there,

We're sorry for the trouble. Check out this article in reference to the error that you're getting: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Let us know if it helps.

 

Regards,

Shivangi

Regards,

Shivangi

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