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무료 체험후 구독 서비스를 취소했지만 매달 114400원씩 결제 되고 있었습니다

New Here ,
Oct 15, 2024 Oct 15, 2024

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급하게 결제 취소를 할려고 했으니까 ai 상담 메세지에서는 계속 구독되어 있는 플렌이 없다고 뜹니다

구독 취소 하고 환불해주세요

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Community Expert ,
Oct 15, 2024 Oct 15, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Oct 15, 2024 Oct 15, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Oct 15, 2024 Oct 15, 2024

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Hi there, 

We hope you were able to cancel the susbcription with help of articles shared above. Feel free to update the thread for any other questions. 

 

Thanks 
^KS

KS

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