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무료 체험 기간 끝나기 전에 해지하고 결제를 취소하였는데도, 신용카드 결제가 되었습니다.

New Here ,
Dec 20, 2022 Dec 20, 2022

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무료 체험 기간 끝나기 전에, 플랜 구독 취소를 하고 결제가 취소되었다는 이메일도 받았습니다.

 

하지만, 무료 체험 기간이 끝나는 날 37,000원이 신용카드 결제 승인이 되었습니다.

 

환불 부탁드립니다.

 

 

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Community Expert ,
Dec 20, 2022 Dec 20, 2022

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you should contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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