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문의합니다.

New Here ,
Feb 07, 2023 Feb 07, 2023

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제가 어도비 구독을 취소한지 꽤 되었고 어도비 사이트 들어가서 플랜을 봐도 유료 플랜은 없다고 하는데 왜 계속 돈이 나가는지 알고 싶습니다. 만약 제가 구독이 되어있는게 있다면 취소 부탁드립니다.ㅠㅠ

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Community Expert ,
Feb 07, 2023 Feb 07, 2023

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these are user-to-user forums. you should contact adobe support and rectify the issue. 

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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