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분명 결제를 했는데 프로그램 사용이 불가능합니다.

New Here ,
Nov 23, 2022 Nov 23, 2022

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아니 블랙프라이데이라는 광고를 보고 35200원에 creative cloud내의 모든 프로그램 사용 가능한 것을 구매했고 결재도 됐습니다. 그런데 시험사용만 뜨고 플랜도 구매확인에 없어서 당황스럽네요/

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Community Expert ,
Nov 23, 2022 Nov 23, 2022

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i assume you did not have a plan (enterprise or otherwise) prior to using the black friday offer.  if so:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

 

<moved from enterprise&teams>

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