사용하지않는 프로그램의 지속적인 결제

New Here ,
May 21, 2022 May 21, 2022

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아크로벳을 2달정도 사용하고 플랜을 종료하였습니다

그런데 지속적으로 결제가 이루어지고있습니다

사용하지않는 플랜인데도 돈이 나가는건 문제가 있습니다

빠른시일내 답변 해주시면 감사하겠습니다

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Adobe Community Professional ,
May 21, 2022 May 21, 2022

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Hi @종호245506335hcr,

If you cacelled your plan successfully you should have a confirmation email, keep that handy and contact support for assistance on the matter as only they can assist in account related matters. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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