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플랜해지 바랍니다.

New Here ,
Jan 27, 2025 Jan 27, 2025

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해지하려고 결제관리창에서 플랜 지웠고

통장에서 위약금인지 얼마 빠져나가길래

그러려니 하고 놔두고살았는데

왜 자꾸 결제하겠다고 메일날아오는지 모르겠네요.

정상해지 바랍니다.

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Community Expert ,
Jan 27, 2025 Jan 27, 2025

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Jan 31, 2025 Jan 31, 2025

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Hi @Tranquil_Wildflower6210,

Thanks for sharing this. I checked your account details and found that you have an active subscription for Adobe Stock which is giving us payment related messages.

I can not discuss this in detail here as this is a public forum. I would recommend you to start a private chat session with our support where you can discuss your query in detail. I'm sure they'll help you with the best possible solution.

You can reach out to them here: https://adobe.ly/4hDwICm

Let us know if you have any other questions. 

 

Thanks,

Shivangi

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Community Expert ,
Jan 31, 2025 Jan 31, 2025

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... and type "agent" to bypass the bot.

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