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플랜 변경이 안돼요

New Here ,
Jun 19, 2023 Jun 19, 2023

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안녕하세요 현재 어도비 크리에티브 학생으로 1년 반 정도 구독하고 있는 대학생입니다.어도비 구독료를 감당하기 힘들어 플랜을 크리에티브 포토11,000)으로 변경 하고자 한데 변경이 되지 않습니다.부디 빠른 확인및 대처 알려주시고 변경을 부탁드립니다.

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Community Expert ,
Jun 19, 2023 Jun 19, 2023

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contact adobe support, if you can't change, https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise&teams>

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Adobe Employee ,
Jun 19, 2023 Jun 19, 2023

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Hi there,

We're sorry for the trouble. Do you get any error when you try to change your plan? Are you following the steps mentioned in this article? https://helpx.adobe.com/manage-account/using/change-plan.html

Let us know. We're here to help.

Regards,

Shivangi

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