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플랜 중복 결제가 됩니다.

New Here ,
Nov 17, 2022 Nov 17, 2022

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플랜을 구매했는데.. 자꾸 중복 결제가 됩니다.

카드 결제 문자가 두번 오고 그때마다 돈도 두 번 빠져나가는데

어도비에 들어가서 확인해보니 중복가입된 플랜도 없고 결제 확인 메일도 한 번만 옵니다.

문자가 잘못 보내진건가 싶기도 했지만

분명 돈이 두 번 빠져나갑니다..

다른 계정도 없고요.

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correct answers 1 Correct answer

Community Expert , Nov 17, 2022 Nov 17, 2022

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer th

...

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

 

<moved from download and install >

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