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플랜 취소

New Here ,
Jul 18, 2023 Jul 18, 2023

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플랜 신청한 게 있어요.  취소하고 싶은데 어떻게 해야하나요?

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correct answers 1 Correct answer

Community Expert , Jul 18, 2023 Jul 18, 2023

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe

...

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise and teams >

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Adobe Employee ,
Jul 19, 2023 Jul 19, 2023

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Hi there,

Thanks for contacting us. We could not see any active subscription or trial under your account information.

We believe you've cancelled it following the suggestions provided by the expert above. Hence, we're marking the answer correct.

Let us know if you have any questions.

Regards,

Shivangi

 

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New Here ,
Dec 09, 2023 Dec 09, 2023

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구독취소해주세요 취소를 하려고 하는데 암호를 변경하라고 하면서 계속 오류가 됩니다. 

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Community Expert ,
Dec 09, 2023 Dec 09, 2023

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LATEST

@영준5D52 

 

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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