플랜 취소

[wkkk31165352x179]

플랜 신청한 게 있어요.  취소하고 싶은데 어떻게 해야하나요?

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from enterprise and teams >

[Shivangi_Gupta]

Hi there,

Thanks for contacting us. We could not see any active subscription or trial under your account information.

We believe you've cancelled it following the suggestions provided by the expert above. Hence, we're marking the answer correct.

Let us know if you have any questions.

Regards,

Shivangi

[영준5D52]

구독취소해주세요 취소를 하려고 하는데 암호를 변경하라고 하면서 계속 오류가 됩니다. 

[kglad]

@영준5D52 

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[?_5190]

계속 AI채팅만 나오고 해결이 안되네요.

직접통화 하고 취소하고 싶은데  고객센터 전화가 없는건가요?

[kglad]

@?_5190 

again, type "agent" to bypass the ai bot.