• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

플랜 해지 후에도 게속되는 결제

New Here ,
May 11, 2022 May 11, 2022

Copy link to clipboard

Copied

무료로 플랜을 이용하였고 기간이 만료되자 플랜은 해지하였습니다. 하지만 그후에도 4월 3일 , 5월 3일 정기결제가 되었고 무언가 이상함을 느껴 거래내역을 보니 Adobe에서 결제가 되었다고 나왔습니다.  저의 계정 플랜을 보아도 유료플랜은 없다고 나옵니다. 그럼에도 결제가 되고있기때문에 빠른 환불 부탁드립니다.

TOPICS
Account management , Billing

Views

1.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 11, 2022 May 11, 2022

Hi there, 

 

I see you have a canceled Photography plan under the email id that you're using with the community. 

We don't see any charge for April or May under this ID. 

 

Please check if you have a different subscription under a different ID. You may also get in touch with our support team for help: https://helpx.adobe.com/in/contact.html

 

Thanks 

Kanika 

 

 

Votes

Translate

Translate
Adobe Employee ,
May 11, 2022 May 11, 2022

Copy link to clipboard

Copied

Hi there, 

 

I see you have a canceled Photography plan under the email id that you're using with the community. 

We don't see any charge for April or May under this ID. 

 

Please check if you have a different subscription under a different ID. You may also get in touch with our support team for help: https://helpx.adobe.com/in/contact.html

 

Thanks 

Kanika 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 01, 2024 Apr 01, 2024

Copy link to clipboard

Copied

답변 감사합니다.  🙂
그런데 여전히 저에게 결재업데이트 요청문자가 옵니다.  확인부탁합니다.
선생님 감사합니다.   _ () _

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 01, 2024 Apr 01, 2024

Copy link to clipboard

Copied

LATEST

@흥규210347175d7c 

 

your message is confusing.  you don't appear to be the op and you're posting to a 2 year old thread.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines