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1

플랜 해지 후에도 게속되는 결제

New Here ,
May 11, 2022 May 11, 2022

무료로 플랜을 이용하였고 기간이 만료되자 플랜은 해지하였습니다. 하지만 그후에도 4월 3일 , 5월 3일 정기결제가 되었고 무언가 이상함을 느껴 거래내역을 보니 Adobe에서 결제가 되었다고 나왔습니다.  저의 계정 플랜을 보아도 유료플랜은 없다고 나옵니다. 그럼에도 결제가 되고있기때문에 빠른 환불 부탁드립니다.

TOPICS
Account management , Billing
2.8K
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correct answers 1 Correct answer

Adobe Employee , May 11, 2022 May 11, 2022

Hi there, 

 

I see you have a canceled Photography plan under the email id that you're using with the community. 

We don't see any charge for April or May under this ID. 

 

Please check if you have a different subscription under a different ID. You may also get in touch with our support team for help: https://helpx.adobe.com/in/contact.html

 

Thanks 

Kanika 

 

 

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Adobe Employee ,
May 11, 2022 May 11, 2022

Hi there, 

 

I see you have a canceled Photography plan under the email id that you're using with the community. 

We don't see any charge for April or May under this ID. 

 

Please check if you have a different subscription under a different ID. You may also get in touch with our support team for help: https://helpx.adobe.com/in/contact.html

 

Thanks 

Kanika 

 

 

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New Here ,
Apr 01, 2024 Apr 01, 2024

답변 감사합니다.  🙂
그런데 여전히 저에게 결재업데이트 요청문자가 옵니다.  확인부탁합니다.
선생님 감사합니다.   _ () _

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Community Expert ,
Apr 01, 2024 Apr 01, 2024
LATEST

@흥규210347175d7c 

 

your message is confusing.  you don't appear to be the op and you're posting to a 2 year old thread.

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