환불 부탁드립니다

[ee_L7925]

프리미어 프로를 구독했는데 카드에서 돈만 빠져나가고 어플 사용이 되지 않습니다. 돈이 없어서 맛있는 음식도 먹지 못하고 있는데, 이렇게 돈을 날리니 너무 허망합니다. 환불 부탁드립니다. 저는 지금 돈이 없습니다.

[creative explorer]

@ee_L7925 a little confusing here...your post is in the Acrobat Reader Mobile, yet you talk about Premiere Pro — So, which is it? So, we can better inform you in what direction

[kglad]

if you subscribed via adobe.com and want a refund, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html