환불

[curious_experts7303]

더이상 앱을 사용하고 싶지 않아서 구매 복원을 복원이 눌렀는데 안됩니다. 환불은 할 수 없는 건가요?

[kglad · Accepted solution]

if you purchased from a mobile store, contact the store.

if you purchased from adobe.com:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)