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1-year license code suddenly canceled by Adobe after 3 weeks without giving any reason

Community Beginner ,
Jun 06, 2021 Jun 06, 2021

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I bought a 1 year license for Adobe creative cloud Photography directly from amazon (not a marketplace retailer) in May and redeemed it successfully. However, after three weeks the subscription was suddenly cancelled by Adobe and reset to a free subscription. I was informed by mail without any explanation why they did that. Of course, another attempt to redeem the code failed with the message "code has already been redeemed". Adobe support said the code was not in their database and therefore invalid. This is nonsense, since I was able to redeem the code successfully originally and the subscription ran for three weeks. I don't know what I can do now, since it's hard to prove to amazon that I couldn't redeem the code - which I was able to do originally. I do not understand why it should not have suddenly become invalid.
Has anyone already experienced something similar?

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correct answers 2 Correct answers

Adobe Community Professional , Jun 06, 2021 Jun 06, 2021
That was not sold by Amazon. It was sold by an amazon seller: Verkauf und Versand durch Amazon Media EU Sarl. Für weitere Informationen, Impressum, AGB und Widerrufsrecht klicken Sie bitte auf den Verkäufernamen. Dispatched from and sold by Amazon Media EU Sarl . For further information, imprint, terms and conditions and right of withdrawal, please click on the seller name.

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Community Beginner , Jun 08, 2021 Jun 08, 2021
After contacting Adobe support again, I received a new code directly from Adobe. Everything is fine, now I am satisfied with the support. So much for the accusation by some here that it was my own fault....

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LEGEND ,
Jun 06, 2021 Jun 06, 2021

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To help understand this a little better, can you tell us what Amazon sold this for (the price and currency)?

The point you raise is very important, we know Amazon Marketplace is a den of thieves, but we need to be able to trust Amazon themselves...

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Community Beginner ,
Jun 06, 2021 Jun 06, 2021

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I have bought directly from amazon.de of course. I am well aware of issues with buying from third-party vendors. The software appears in my "digital product puchases" list in my amazon acount.

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Community Beginner ,
Jun 06, 2021 Jun 06, 2021

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Hm, can't edit posts? The purchase is the one on the top of the list from may 16th. amazon is regularly selling the photography products at a discount price (e.g. around black friday etc.). I make sure to buy software only from authorized resellers. Of course, it would also be helpful if adobe would tell me what is wrong with the key.
I've already contacted amazon, of course, and they say the key is directly from Adobe and must be valid. So now I am sitting between two chairs.

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LEGEND ,
Jun 06, 2021 Jun 06, 2021

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This is a problem, but if you have a case number from Adobe support, and a transcript of the chat with tech support, then you should be able to send that the Amazon.

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Adobe Community Professional ,
Jun 06, 2021 Jun 06, 2021

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if you bought directly from amazon.com services, you probably don't qualify for the license you purchased.

 

there are several ways that can occur.  eg, you may have purchased education license and not qualify, you may have purchased a first year offer license and already had a previous license etc.

 

but i looked at your screenshot and it showed you were buying the photography plan for win 8 and 7?  there's no current subscription compatible with win 7 or win 8.  

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Adobe Community Professional ,
Jun 06, 2021 Jun 06, 2021

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i don't know anything about your specific situation but i can tell you that it's not unusual for adobe to flag fradulent licenses even years after they've been successfully used.

 

contact the amazon retailer.  if they're reputable they'll send you another license.  if they're scammers report them to amazon (and adobe, Adobe Genuine Software - Report Counterfeit or Non-Genuine Software: 1 (allegiancetech.com)

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Community Beginner ,
Jun 06, 2021 Jun 06, 2021

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I have bought directly from amazon.

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Adobe Community Professional ,
Jun 06, 2021 Jun 06, 2021

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but i looked at your screenshot and it showed you were buying the photography plan for win 8 and 7?  there's no current subscription compatible with win 7 or win 8

 

As kglad has posted, there is something wrong about this.

You appear to have found an invalid license on Amazon.

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LEGEND ,
Jun 06, 2021 Jun 06, 2021

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Well, it's still there: https://www.amazon.de/Adobe-Creative-Cloud-Foto-Abo-20GB/dp/B00M8MOH98

(Tip to buyers: until this is settled, avoid this link!) I'd say it's a question of the description not being updated yet.

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Adobe Community Professional ,
Jun 06, 2021 Jun 06, 2021

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That was not sold by Amazon.

It was sold by an amazon seller:

 

Verkauf und Versand durch Amazon Media EU Sarl. Für weitere Informationen, Impressum, AGB und Widerrufsrecht klicken Sie bitte auf den Verkäufernamen.

 

Dispatched from and sold by Amazon Media EU Sarl . For further information, imprint, terms and conditions and right of withdrawal, please click on the seller name.

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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Sorry, this is BS. This IS Amazon Europe. Seat is Luxemburg.

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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I guess I have to clear up things a bit:

 

Amazon EU is the European Amazon company. It has various subsidiaries which are 100% amazon daughter companies.

The designation "for Windows7 etc." is due to amazons handling of product catalog, as this product has been in amazons catalog since 2014. 

Amazonis an official seller of Adobe products - there is even an "Adobe store" on amazon. Brand stores on amazon allow brands to design their ownbranded storefronts on amazon where customers where they can present their product selection. 

https://www.amazon.de/stores/Adobe/page/71790252-64B7-4911-B1B0-73293F036A5F?ref_=ast_bln

 

Thanks for the replies, but I had wished for more than uninformed accusations and insinuations. The question is not "solved" at all.

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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again, contact the vendor (if you qualified for the subscription).

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Adobe Community Professional ,
Jun 06, 2021 Jun 06, 2021

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You've been fleeced by a 3rd party seller.  Chalk it up to experience.  Next time, buy direct from Adobe so you don't have these problems. 😉

 

A one year Photograhpy Plan costs approx USD $10 per month x 12 months. 

-- Photoshop CC and Photoshop on iPad
-- Lightroom on desktop, mobile and the web
-- Lightroom Classic
-- Portfolio website + hosting
-- Spark with premium features
-- Bridge
-- 20 GB cloud storage (upgradable to 1 TB).
https://www.adobe.com/creativecloud/photography.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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Not helpful at all. This is an amazon Europe subsidiary with seat in Luxemburg (for tax evasion reasons actually).

The screenshot I provided is from my amazon accounts software overview. Purchases from marketplace vendors do not show up there. And honestly I do not trust Adobe with my credit card data, given the huge leaks in 2013 and 2019.

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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After contacting Adobe support again, I received a new code directly from Adobe. Everything is fine, now I am satisfied with the support. So much for the accusation by some here that it was my own fault....

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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good to hear!

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