100GB CC suite plan reverted to FREE MEMBERSHIP, after billing mishap -- 9 year old account.

[megajoseesoj]

Unfortunetly I didn't update my payment method in time and the billing didn't go through properly thus expiring my subscriptions. I updated my card information but after 2 days nothing has happened and indeed the account status in creative cloud desktop app says "FREE MEMBERSHIP" even though I've had the same plan for almost 10 years now.

[kglad]

see if you can fix your payment;

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[megajoseesoj]

I'm billed every 16th. On May 16th I updated my payment information. 

[kglad]

is your account fixed then?

[Kanikas]

Hi there,

We're here to help you. I see that you have an active Creative Cloud all apps subscription.

There seem no billing issues to this account. Since you are getting a free membership error, please make sure you are signed in with correct Adobe ID. If that does not help please follow steps shared in this link: https://adobe.ly/3YTUfs6.

Hope this helps.

^KS

[megajoseesoj]

I've signed-out and signed-in multiple times now and have gone through the steps in the link--the problem persists.

[Kanikas]

Hi,

If the previous solutions don't work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured operating system hosts file (operating system hosts files map host names to IP addresses). 

To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways:

Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you don't have to manually edit the hosts file -- the tool automatically repairs the file. 

Reset the hosts file manually: If the issue isn't fixed even after you run the Limited Access Repair tool, reset the hosts file manually.

Hope this helps!

^KS

[kglad]

also:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

IF your account shows an active subscription and the above fails to help:

after- https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html proceed to:

 https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

if that fails, change the install location

[megajoseesoj]

I have tried all these methods. Even wiped my PC of all Adobe CC files and reinstalled Creative Cloud but the problem persists. On the Desktop Creative Cloud app it still says I have a FREE MEMBERSHIP.

There is something interesting though. When I navigate to Adobe Account > Plans and Payments > Activated Devices it says there are no activated devices when before there would be my computer name there.

[kglad]

@megajoseesoj 

are you posting about the same issue in different threads?

[megajoseesoj]

I was just letting @albanyfranz know I'm dealing with the same issue. If need be it seems like I'll have to cancel my subscription and buy a new one.

[kglad]

that's not a good idea because both will get responses. it will cause confusion.

[megajoseesoj]

Understood. Have you read my last message above?

[kglad]

about albanyfranz?  if so, yes i read it and understand your intention.

[megajoseesoj]

No, I meant the message about the activated devices page. What do you make of it? Is Abode's server's not registering that my account has an active subscription?

[kglad]

the activated devices page in your account is irrelevant.

[megajoseesoj]

Even though when I'm signed in to Creative Cloud? I remember before my computer name would be there.

[kglad]

it changes nothing.  the important issue is what you see when trying to activate.

[megajoseesoj]

Well as has been said my account has the plan activated and paid for, unless on your end it isn't.

[kglad]

i got your post confused with another.  for cc plans activated devices is relevant.

make sure your default browser is updated and is not opera.

[Shivangi_Gupta]

We appreciate you trying all the steps as suggested above and we are sorry for the experience. Would you mind starting a private chat session with our support team here: https://adobe.ly/3ShUIAz

They have the option to access your system remotely and help you with the problem.

^Shivangi