14일 이후 환불 (Refund after 14 days) KR/EN

[Dynamic_Solace3401]

저는 Adobe Illustrator 체험판을 2월 8일에 사용하기 시작한 후, 며칠 동안만 사용한 뒤 플랜 취소를 깜빡하고 프로그램을 삭제했습니다. 그 후 7개월 동안 결제가 이루어지지 않아 구독이 취소된 줄 알고 있었습니다.

하지만 어제 결제가 이루어지면서, 구독이 여전히 유지되고 있었다는 사실을 알게 되었습니다. 프로그램을 삭제한 이후 전혀 사용하지 않았고, 구독이 계속되고 있었다는 것도 인지하지 못했습니다.

이번 달에 결제된 금액은 소액이더라도 제 생계와 직결된 금액으로, 다른 중요한 용도에 사용해야 하는 돈입니다. 14일이 지났는데도 전액 환불을 해주는 사례가 종종 있던데, 저도 가능할까요?

I began using the Adobe Illustrator trial version on February 8th and only used it for a few days before forgetting to cancel the plan and deleting the program. Since no payments were made for the next seven months, I assumed the subscription had been canceled.

However, I found out yesterday that a payment had been processed, meaning the subscription was still active. I haven’t used the program since deleting it and was completely unaware that the subscription was still ongoing.

The amount charged this month is critical for my living expenses and is intended for other important purposes. I've read that full refunds are sometimes provided even after the 14-day period has passed. Is it possible for me to receive a full refund as well?

[kglad · Accepted solution]

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.