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New Here ,
Dec 05, 2020 Dec 05, 2020

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Hello guys, so last week-end I wanted to purchase my own subscription to adobe. What i didn't know, is that my school already create me an adobe ID with the same address and now the subscription that I pay disappear and it says that I don't have any subscription.

Can you help me please ?

 

P.S : i'm a french student, so sorry for my bad English. 

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Adobe Community Professional ,
Dec 05, 2020 Dec 05, 2020

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if you have two different adobe id's (one personal and one for school), there shouldn't be any difficult to resolve problem. 

 

do you have two different adobe id's?

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New Here ,
Dec 05, 2020 Dec 05, 2020

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No, is exactly my problem, i use the same, and now they told me that i didn't purchase any subscription because the subscription of my school is done.

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Adobe Community Professional ,
Dec 05, 2020 Dec 05, 2020

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then follow @John T Smith's suggestion and contact adobe support.

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New Here ,
Dec 05, 2020 Dec 05, 2020

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ok thank you !

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Adobe Community Professional ,
Dec 05, 2020 Dec 05, 2020

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you're welcome.

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Adobe Community Professional ,
Dec 05, 2020 Dec 05, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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