2 invoices for the same order (with 2 different accounts)

New Here ,
May 23, 2021 May 23, 2021

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Hi

it seems I have been charinging twice for the same order. The issue is I have 2 different accounts and probably that drove the issue. How to solve it and how to get refund for the double counting from the past?

Any tips?

thanks

 

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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The order is allocated to one account. If you have 2 accounts and both have a subscription assigned, you have effectively 2 independant subscriptions. 

 

You need to contact customer care for a solution. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

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