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Just checked my bank statement and for the past 5 months (or more !) I'm being debited on the 11th and then again with the same amount 4 days later!! Please explain, correct and refund me fully!
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Sorry for your troubles, but you will need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
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When on chat 2 weeks ago no one has bothered to respond. So I've emailed my displeasure and included my bank statement records.
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Steve, I am very sorry, but I am showing your previous support case ADB-22034770-J3G1 was closed because we could not reach you. Would you mind using https://helpx.adobe.com/contact.html?rghtup=autoOpen to open a chat window to speak with our support team? If the window does not appear or is unresponsive, please use a different device to contact us.
You can also use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update any active support cases.
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I am sorry, Steve, but the support cases will automatically close if we fail to receive a response. This is what happened to case ADB-22034770-J3G1. I am now showing that you have case ADB-22290506-T7Y8 open.
Would you please use whatever device and web browser you used to begin that interaction to use the process in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any needed updates to your support case? You will need to work directly with our support team for billing-related inquiries and concerns.