Just checked my bank statement and for the past 5 months (or more !) I'm being debited on the 11th and then again with the same amount 4 days later!! Please explain, correct and refund me fully!
Sorry for your troubles, but you will need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
When on chat 2 weeks ago no one has bothered to respond. So I've emailed my displeasure and included my bank statement records.
Steve, I am very sorry, but I am showing your previous support case ADB-22034770-J3G1 was closed because we could not reach you. Would you mind using https://helpx.adobe.com/contact.html?rghtup=autoOpen to open a chat window to speak with our support team? If the window does not appear or is unresponsive, please use a different device to contact us.
You can also use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update any active support cases.
I am sorry, Steve, but the support cases will automatically close if we fail to receive a response. This is what happened to case ADB-22034770-J3G1. I am now showing that you have case ADB-22290506-T7Y8 open.
Would you please use whatever device and web browser you used to begin that interaction to use the process in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any needed updates to your support case? You will need to work directly with our support team for billing-related inquiries and concerns.