2 out goings ? Explain and refund me

Explorer ,
Nov 15, 2021 Nov 15, 2021

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Just checked my bank statement and for the past 5 months (or more !) I'm being debited on the 11th and then again with  the same amount 4 days later!! Please explain, correct and refund me fully! 

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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Sorry for your troubles, but you will need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Nov 29, 2021 Nov 29, 2021

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When on chat 2 weeks ago no one has bothered to respond. So I've emailed my displeasure and included my bank statement records. 

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Adobe Employee ,
Nov 30, 2021 Nov 30, 2021

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Steve, I am very sorry, but I am showing your previous support case ADB-22034770-J3G1 was closed because we could not reach you.  Would you mind using https://helpx.adobe.com/contact.html?rghtup=autoOpen to open a chat window to speak with our support team? If the window does not appear or is unresponsive, please use a different device to contact us.

 

You can also use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update any active support cases.

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Explorer ,
Dec 01, 2021 Dec 01, 2021

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Hi Jeff,
Yes the link that keeps me going round in cycles!
This is the third attempt at contacting these people
Why close my issue? It will be closed then they refund me.
regards
Steve

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Adobe Employee ,
Dec 02, 2021 Dec 02, 2021

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I am sorry, Steve, but the support cases will automatically close if we fail to receive a response. This is what happened to case ADB-22034770-J3G1.  I am now showing that you have case ADB-22290506-T7Y8 open. 

 

Would you please use whatever device and web browser you used to begin that interaction to use the process in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to make any needed updates to your support case?  You will need to work directly with our support team for billing-related inquiries and concerns.

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