Sorry for your troubles, but you will need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
Steve, I am very sorry, but I am showing your previous support case ADB-22034770-J3G1 was closed because we could not reach you. Would you mind using https://helpx.adobe.com/contact.html?rghtup=autoOpen to open a chat window to speak with our support team? If the window does not appear or is unresponsive, please use a different device to contact us.
I am sorry, Steve, but the support cases will automatically close if we fail to receive a response. This is what happened to case ADB-22034770-J3G1. I am now showing that you have case ADB-22290506-T7Y8 open.