2025 stand alone download problem

[carl750]

I recieved the email with the order number.  I go to my account.  It is not there.   Trying various approaches I got to where I could down load the product ........... buy then is asks me to signin to start my "Free Trail".

How do I get to my order so I can get the serial number, or what ever esle I need to do to get my real product I paid for?

Carl

[Anshul_Nautiyal]

Hi @carl750,

Thanks for reaching out. It looks like you're experiencing issues accessing your purchased 2025 standalone Adobe product. Here are a few steps to help resolve the issue:

1. Check your Adobe account
   Sign in at https://adobe.ly/44fSA2Q using the same email used for the purchase. Go to Plans > Order History or Products to verify if your product is listed. If it’s missing, the purchase may not be associated with this Adobe ID.

2. Check your email
   Look for an email from Adobe with a subject like "Your Adobe Order Confirmation." If it's not in your inbox, check your spam or junk folder.

3. Find your serial number
   If you purchased a standalone version, you may need the serial number. Use Adobe’s official guide to locate it here: https://adobe.ly/4l9aASp

Let us know if you need further assistance.

Regards,
^AN

[Peru Bob]

Did you purchase directly from Adobe?

Which product did you purchase?

When did you purchase it?

[carl750]

I bought direct (on main screen of 2019 version under Windows 10).   There was a comment about that I would recieve an email.

I got the email .................. probably the beginning of the problem.   Years ago I had bought the copy I was using under "email 1"; but now primarily use "email 2".  When I bought Adobe or my Windows 10 machine defaulted the email to "email 2".

I received an email (at email2" address ................... on a different computer ... I use standalone OUTLOOK)

I copied that email to my new Windows 11 machine.   I clicked on "Get Started"

It took me to this

I clicked on the DOWNLOAD ............... and it did download the exe ............. the exe installed the product.

But when I open Photoshop Element Editor ............ it wants me to click on "start trail" or click on "buy".

What have I attempted so far ............. since I now have two Adobe accounts ...... one under the orginal "email 1" what the old 2019 and other oders ones show up ........... with a serial # for each.    And one under "email 2" ........... which no list of products with serial # ................ just the image above with offer to download.

I have now added to both Adobe accounts both "email 1" and "email 2", but that has got me to where I have the needed serial number of the new 2025 standalone version.

Any suggestions?

Carl

[kglad]

is 2025 the product you're trying to use?

if so, does it appear in the account you used to make the purchase?

[carl750]

2025 --- yes

Does it show up ........... yes, see image above ........... but without a serial #.

Carl

[carl750]

Adding more info ................... here is the full page

[kglad]

i see that last screenshot.

https://www.adobe.com/products/photoshop-elements/download-trial/get-started.html

[kglad]

i don't think there is a serial number for pse 2025.  it's a subscription.  

is your 2025 subscription shown?

[carl750]

I bought the stand alone copy.   

[kglad]

it's subscription 

[carl750]

Only if Abode misslead me.   Anyway it still wants me to do trail or buy ........................... I already bought, they alread have my money.

[kglad]

do you have the cc desktop app installed?

[carl750]

If you are referring to the "Cloud" app ................ no ................. not what I bought or want.

[kglad]

ok, then we'll need an employee.

@Anshul_Nautiyal 

[Peru Bob]

Have you tried clicking "start trial" and then Help > Sign in?

[carl750]

Being desperate, I attempted the click on start trial ........................ then went to help ........... there is no "Sign In" option ................... there is a "Sign out" option.

I the sign out .................... then it just took be back to Sign in ........................... gets me nowhere.

I haven't had trouble installing other products ............ what is Adobe's problem?

[carl750]

Amazingly there is not even a "AI chat" let along humans to contact at Adobe.

[Peru Bob]

If there is a sign out option, then you are signed in and should be good to go.

[carl750]

Repeating ................. all it gets me to is click on "start trial" or "buy".

How do I get the real product ............... that I already bought?

[kglad]

@Shivangi_Gupta 

[carl750]

Clearly after "sign on" I am on a online version ............ not the stand alone I bought ........... and it must be the trail version .......................... the HELP / INFO ............... does not list a serial number like other stand along software.

I closed Photoshop again, opened it again ........... HELP ............. says I am signed in ........... but how?  I did not ask for user name or password?   

[Peru Bob]

Clearly after "sign on" I am on a online version ............ not the stand alone I bough

By @carl750

There is no "online" version of Photoshop Elements.  All versions are "stand alone."

The 2025 version is a three year subscription. When the subscription ends, it is not usable.

Older versions are not a subscription, and will work as long as your operating system is compatible with the version.

[Anshul_Nautiyal · Accepted solution]

Hi @carl750,

Thank you for reaching out. Based on the issue described, it appears there may be a conflict with account recognition and license validation.

We recommend contacting our Adobe Support team directly using the following link:
https://adobe.ly/3SQPs7q

Let us know if you need further assistance.

Regards,
^AN

[kglad]

@Anshul_Nautiyal 

thank you.