300 plus dollar early cancelation fee!?

[zack_4788]

Are you guys completely serious!? I didnt even use it once!! I would please like to somehow talk to a customer service representative? or need someones advice somewhere because I cannot, in my right mind, rationalizer this unjustified fee. 

[Anshul_Nautiyal · Accepted solution]

Hi @zack_4788,

Thank you for reaching out.

Upon reviewing your account, I can confirm that you have an active Creative Cloud Pro license associated with the Adobe ID used to post this query. This subscription is part of an annual plan billed on a monthly basis.

Please be aware of the following terms:

If the plan is canceled within 14 days of the original purchase, there is no cancellation fee. You will receive a full refund, and your account will revert to a free membership.

If the plan is canceled after 14 days, an early termination fee equal to 50% of the remaining contract value will apply. For example, if the plan is canceled in the ninth month of the subscription, you would be charged 50% of the fees for the remaining three months.

This cancellation fee is in place because annual plans billed monthly are offered at a discounted rate. The fee reflects the discount provided when the full term commitment is not completed. For more details, please refer to:
https://adobe.ly/4klk9N2

We hope this information is helpful. Please don’t hesitate to reach out if you have any further questions or need additional assistance.

Regards,

^AN

[kglad · Accepted solution]

you agreed to a one year contract (for a lower monthly fee).  that contract included a penalty for early plan cancellation.

check the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

[John T Smith · Accepted solution]

For anyone else reading this
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Please read everything so you know what you are doing BEFORE you buy a subscription or start a trial... the link below has the information you need
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You are allowed ONE trial per account... if you have already had a trial, and you sign up for another trial, you will be charged immediately
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If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription... RENEWAL IS AUTOMATIC UNTIL YOU CANCEL
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https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn...