60 days for free - apparently just a lie

[Hadoni262625520zpk]

My suscription should last until 22nd of December (check video), but it is going to end in 4 days (check photo).

There´s no way I can contact the Customer service.

[LinSims]

I don't know who told you 60 days, but the free trial is only for 7 days. After that it automatically rolls over to a subscription unless you cancel it in less than 14 days from the day you signed up for the trial.

[kglad]

@LinSims, he posted a video showing his account.adobe.com page and a 60 day offer.

[LinSims]

Ah. I tend not to run the videos. My bad.

[kglad]

me too. especially when they take more than a few seconds to load like this one.

[kglad]

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

[JR Boulay]

MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS