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7 day free trial but still charged!!

New Here ,
Nov 08, 2021 Nov 08, 2021

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Please confirm as a matter of urgency how to

get a refund, I signed up for the free trial but immediately got charged! This is not on! 

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correct answers 2 Correct answers

Community Expert , Nov 09, 2021 Nov 09, 2021

You can get a full refund if you cancel within 14 days of subscription. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032

...

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Community Expert , Dec 19, 2023 Dec 19, 2023

you need to contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Nov 09, 2021 Nov 09, 2021

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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Community Expert ,
Nov 09, 2021 Nov 09, 2021

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You can get a full refund if you cancel within 14 days of subscription. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Dec 19, 2023 Dec 19, 2023

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The same thing happened to me! How did you resolve the issue?

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Community Expert ,
Dec 19, 2023 Dec 19, 2023

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you need to contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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