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A cancellation fee after a year subscription is not legal in NL

New Here ,
Jan 08, 2023 Jan 08, 2023

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Hi,

 

Since for the life of me cannot find a single link to any form of support directly from Adobe I'm forced to post this here. I've tried the blue 'Contact' button, that leads me to this page: https://helpx.adobe.com/nl/contact/what-contact-options.html#. This speaks of a chat function, but without a link to the actual chat. I've Googled for an instruction to the chat.. but they refer to the same blue button: https://community.adobe.com/t5/illustrator-discussions/how-to-initiate-chat-with-adobe-support/td-p/...

I've tried this page: https://helpx.adobe.com/nl/support.html? where below there's the statement 'Contact: real support from real people'. But yet again they send me to the page above.
Feels like they're actively trying to avoid people contacting them and it's making me furious.

After years of enjoying my subscription I've come to the conclusion I no longer need it. I am however presented with a a cancellation fee. As I am a resident of the Netherlands, NL law applies. NL law clearly states that after the first year subscriptions cannot be renewed for another year, only for a month.

I'd like to speak to someone from Adobe who can clear me of my fee and cancel my subscription. I'm sure Adobe is aware of this, external forums are full of complaints and other cases. Again, I'm not a fan of these kinds of trickery at the cost of customers.
If Adobe is not aware, well then what other laws and rules are not respected, e.g. privacy-wise?

 

Adobe you had such a great reputation in my head the past years. But not being able to instantly cancel my subscription OR atleast finding a way to contact you directly.. this did you no good. 😞

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Account management , Billing

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Adobe Employee ,
Jan 09, 2023 Jan 09, 2023

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Hi there,

 

We appreciate you writing in.

 

I understand that you wish to cancel the subscription and I am sorry that you are facing trouble reaching out to the Support team.

 

We have checked your account and we see that you have an active Photography subscription under the email address associated with the community.

 

Since this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat. You must be signed in with your Adobe ID. Also, please clear the cookies and the cache. If you still face any challenge kindy use a different browser or network to log in and contact the Support team.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Jan 09, 2023 Jan 09, 2023

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in addition to chat, there are 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Jan 09, 2023 Jan 09, 2023

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LATEST

With a browser that accepts cookies and doesn't have script blockers or VPN enabled, log-in to your account below.  Click on Manage Plans > Cancel.

https://account.adobe.com/plans

 

To avoid the 50% early cancellation fee, wait until your 12th month of service to cancel BEFORE it automatically renews for another year.  If needed, set a reminder on your smartphone or Google Calendar.

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps. 🙂

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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