I’ve been a Creative Cloud Student customer for just over two years now. Until a few days ago, the price on my account on your website for my upcoming one year renewal was $179.45 per year. (I’ve enclosed a screenshot below to confirm this.) The price was an odd number, and lower than I’d paid in the past, so I texted with one of your online service reps to doubly confirm this. Of course, I was unable to get you guys directly on the phone; I waited over 90 minutes and gave up. For the record, I've also copied screenshots of my text chat below. After my text with your rep (or bot?) I was confident that $179.45 would be the price I’d pay to renew. If you read the support chat, you'll see why.
Then today, as the date of my renewal was fast approaching, I again checked the website and now the price to renew on my account was over $350. No explanation was given as to why this change to the renewal price was made. Naturally, I felt that I’d had a little bait and switch.
I’ll just say (charitably) that Adobe doesn’t have the best reputation when it comes to customer service, but even this is a new low. Prices change dramatically with little or no explanation, and getting any kind of customer support is nearly impossible. And the customer support that I *did* get was absolutely incorrect. If I hadn’t gone onto the website myself today to check, my account would have auto-renewed at more than double the price that I had expected.
Even now, there seems no real way to get any technical support. I can't wait on hold again for more than 90 minutes with no end in sight. There's not even a support email that I can find. (I responded by email to the cancellation notice I got from you guys, but it bounced back as being full.) What's going on with you guys over there? And I'm a paying customer; this isn't a free service. So, as a last resort, I'm posting here.
In any event, because I've gotten no support and my auto-renewal is imminent, I've had to cancel my Creative Cloud account. I didn't want to do it, but I'm running low on options.