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A payment has been made to my credit card, but this payment does not belong to one of my accounts. I

New Here ,
Apr 25, 2024 Apr 25, 2024

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I added balance to my virtual card, which has been closed for a long time, to make purchases, and I saw that a payment was deducted from my account on behalf of Adobe at 23:12 CET at night, but this payment was not made to one of my 2 accounts.

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Community Expert ,
Apr 25, 2024 Apr 25, 2024

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contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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