How do I get a refund ?I was billed without my knowledge
no help has been given through contact support or email..the virtual assistant isn't responding
I was billed without my knowledge
Makes no sense. How did Adobe get your credit/bank card details if you didn't give it to them when you joined?
If you're certain you or a family member never ordered / downloaded anything, then contact your bank immediately. Your card may have been compromised. If so, the bank will have you sign some legal papers before launching a fraud investigation with law enforcement and cancelling your card to further purchases.