A refund needed

[Merrissa2545939213g6]

How do I get a refund ?I was billed without my knowledge 

[Ged_Traynor]

Hi

You'll need to contact Adobe Customer Care

[Merrissa2545939213g6]

no help has been given through contact support or email..the virtual assistant isn't responding 

[Nancy OShea]

I was billed without my knowledge 

By @Merrissa2545939213g6

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Makes no sense.  How did Adobe get your credit/bank card details if you didn't give it to them when you joined?

If you're certain you or a family member never ordered / downloaded anything, then contact your bank immediately.  Your card may have been compromised.  If so, the bank will have you sign some legal papers before launching a fraud investigation with law enforcement and cancelling your card to further purchases.