A unique case of Adobe AE payment that needs to be cancelled.

New Here ,
Apr 23, 2021 Apr 23, 2021

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Hi,

Several months ago I got AE subscription for some project. My subscription is charged to my card every month. I wanted to cancel my account and I saw that there was no plan history or anything. I couldnt even find my plan that I have been paying for since the past several months. Moreover, I am not even able to use Adobe AE anymore but Adobe keeps charging me every month. I don't know what I should do. I need help as I cannot keep paying for the subscription that I don't use. Please help me. I signed with my google account automatically (as far as I can remember every time). Can I somehow cancel the subscription from my bank so that I am not charged for this?? I am not able to use AE anyway. 

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Hello @Hiten5E50,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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