abbichung

[eduard_1532]

mir wurde einfach mit meiner email ein probeabo gestartet ich wusste nix davon und heute wurde mir von paypal abgebucht und ich will eigentlich mein geld zurück. was kann ich machen? an wen kann ich mich wenden?

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Jeffrey_A_Wright]

Eduard, I am sorry that Animate did not meet your needs. I do see that you canceled your plan successfully. Please see https://adobe.ly/3QUUJK7 for information on the refund process. Depending on the financial institutions involved, refunds can take up to 14 business days to complete. ^JW

[eduard_1532]

thanks for your help!

so if i understood it right i should get my money back?

[Jeffrey_A_Wright]

Eduard, the timeline for refunds can be found at https://adobe.ly/3FRcjwa please review and bookmark the document for any additional questions. ^JW

[kglad]

you're usually granted a refund IF you cancelled within 7 days of your trial's end.