Abbuchung für ein Abo das für mich nicht aufgelistet wird

New Here ,
Oct 06, 2021 Oct 06, 2021

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Hallöchen,

 

Vor einigen Monaten ist mein Jahres Abo für die Student CC ausgelaufen. Ich konnte auf keine der Applicationen mehr zugreifen und habe darum ein erneutes Abo abgeschlossen für das ich aktuell monatlich zahle.

 

Dennoch wird monatlich ein zweiter, höherer Betrag abgebucht!

 

Ich kann jedoch nirgendwo aufgelistet finden wofür ich da eigentlich zahle (Vermutung: das alte Abo) und es dementsprechend auch nicht stornieren. 

 

Kann mir jemand weiterhelfen wie ich dieses Problem behebe und mei Geld zurück bekomme, oder mir zumindest sagen wie ich den Support kontaktieren kann?

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correct answers 1 Correct answer

Adobe Community Professional , Oct 06, 2021 Oct 06, 2021
Hello @Felix We., Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support. To contact support see the instructions given at the link below https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032 Also, be mindful of answering anyone who sends you a private message. See the following f...

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Adobe Community Professional ,
Oct 06, 2021 Oct 06, 2021

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Hello @Felix We.,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Oct 06, 2021 Oct 06, 2021

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Thanks for the fast response 🙂

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