Abo kündigen

[Jessica27782188kkgm]

Hallo zusammen, ich habe ein Probeabo von InDesign (23,79 Euro pro Monat) bestellt und wollte daraufhin zum Studierenden-Paket Creative Cloud (19,34 Euro pro Monat) mit allen Applikationen wechseln. Leider hat das nicht funktioniert und beide Probeabos haben sich in jahresverträge umgewandelt, obwohl ich ja lediglich vom einen ins andere Abo wollte. Es werden nun für beide Abos Geldsummen gefordert, wenn ich eines der Abos beenden wollen würde. Kann ich mich an irgendwelche Mitarbeiter:innen bei Adobe direkt melden, weil hier meines Erachtens nach ein Fehler seitens Adobe vorliegt? Liebe Grüße!

[Manan Joshi · Accepted solution]

Hi @Jessica27782188kkgm,

This can be resolved only by Adobe support, you need to contact them. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Jessica27782188kkgm]

Thank you for your help -- everything worked out!

[kglad · Accepted solution]

there are 3 ways to contact adobe; chat (listed above), phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from enterprise&teams>

[Jessica27782188kkgm]

Everything worked out -- thank you very much!

[kglad]

good to hear!  and you're welcome - happy new year!