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Abo kündigen nach Dienstgutschrift von 60 Tagen

New Here ,
Apr 30, 2022 Apr 30, 2022

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Hallo,

Als ich am 28.April mein Abo kündigen wollte, um eine Verlängerung am 02. März zu verhindern, wurde mir von Adobe eine Dienstgutschrift von 60 Tagen angeboten...als ich nun mein Abo vor dem 02.Mai kündigen wollte um die nächste Verlängerung zu verhindern, wird mir nun eine Gebühr 148,69€ angezeigt. Wie kann das sein?!

 

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Account management , Billing

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Community Expert ,
Apr 30, 2022 Apr 30, 2022

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Adobe offers customers 2 free months of service as an incentive to keep you from cancelling.  You don't have to take it.  Unfortunately, you took it.  So now you're on the hook for another year of service.


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 30, 2022 Apr 30, 2022

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Thanks for your quick response!
That's what I thought...
I changed my subscription to a cheaper one (Lightroom + Photoshop). So at least  I'm not paying double of the amount before...
I could keep it like that and next time I cancel just in time before the new renewal for another year (without any fees) right?

Or

I could cancel it right now (or within 14 days) and I'm out for this year right?

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Community Expert ,
Apr 30, 2022 Apr 30, 2022

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Yes, you can keep what you have for the year and cancel in your 12th month without penalty fees.

Or you can cancel early and pay the 50% early termination fee.

 

 

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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