Abo kündigen

[Michael26905249vjzd]

Hallo !!!!!

Warum finde ich keien Schalter um meine Abo zu kündigen???????

Ich sprerre sonst mein Konto... und melde es der Verbraucherzentrale.

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Kanikas]

Hi there,

We hope you were able to get through support and cancel your subscription.

Let us know if there is anything else we can help you with.

Thanks

Kanika

[fabian_5333]

Hello Kanika,

I have the same problem. I am in my 14 day trial period but don't have the button to cancel my plan. It's Saturday and the trial period ends on Monday so I can't reach customer service now. What do I do?

[kglad]

@fabian_5333 

you can use twitter/x.

[Kerstin377574361sv7]

Hello,

i have the same issue, i can`t cancel my abo. Please give me an e-mail or phone-number that that i can cancel my trial-abo. There is no button "Abo" at my account. Please give me a help.

[kglad]

@Kerstin377574361sv7 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Kerstin377574361sv7]

Thank you so much, the agent could help me. the problem is solved.

[kglad]

you're welcome, and good to hear that.

[Kerstin377574361sv7]

Hallo Michael,

wurde dein Problem dann gelöst?

Ich habe jetzt gerade das gleiche Problem und würde gerne wissen, wie Du es dann gelöst hast.

Danke

LG, Kerstin

[kglad]

?

[Kerstin377574361sv7]

i have it solved thank you.

[evi_5624]

Mir geht es genauso.  Bekomme ständig Rechnungen und inzwischen eine Mahnung,  obwohl ich das Probe Abo sofort, zeitnah gekündigt habe 

[kglad]

@evi_5624 

check your account to make sure your cancellation is noted, https://account.adobe.com

[peter_4901]

Guten Abend,

geht mir leider genauso - habe vor wenigen Tagen Lightroom Web für rund 12 Euro monatlich bestellt und wollte dies wieder rückgängig machen. Ein Abo Verwalten Button gibt es hier leider nicht. Somit ist eine Kündigung ebenfalls nicht möglich. Vertrauensvoll ist das nicht.

[kglad]

@peter_4901 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.