Abo Wechsel möglich ?

[Guest]

Hallo ,

ich habe eine Gutscheinkarte für 1 Jahr Lighroom geschenkt bekommen . Nach registrierung und instellation habe ich festgestellt das es leider das falsche ist . Ich würde gern auf Lightroom Classic wwechseln. Die abos kosten ja das gleiche.

Leider wird mir im  Account kein wechseln angezeigt sonder nur das abo zu kündigen. 

Hat jemand erfarungen ob der wechsel funktioniert und wenn ja wie ?

Lg  

[Ged_Traynor]

Moved to the Account, Payment, & Plan forum from Using the Community

[Rashmi27002770wxve · Accepted solution]

Hi there,

We appreciate you writing in. Happy to help.

I understand that you wish to change the subscription.

For future reference, please refer to the link below and learn how to change to a different plan:

https://helpx.adobe.com/manage-account/using/change-plan.html

Since, this is a community forum, we would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[kglad]

in addition to chat per @Rashmi27002770wxve, there are two other ways to contact adobe support and change your plan; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Abambo]

Gib bitte Rückmeldung, ob das Problem gelöst ist.