abonnement annuel pris par erreur

[Charlotte2710501293do]

Bonjour, j'ai souscrit à un abonnement annuel, mensualisé alors que je souhaitais prendre un abonnement mensuel. Puis-je revenir en arrière et changer de formule sans frais ?

merci

[Ann Bens]

Moved to Account..........forum.

[kglad]

if that was a recent (within 2 weeks) error, yes.  otherwise, it's probably a no, but you can try.

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Kanikas]

Hi there, 

Before contacting support, you may try the change plan option here:https://helpx.adobe.com/manage-account/using/change-plan.html

Please follow the steps shared in this link to change the Adobe plan. 

We hope that works for you, 

Thanks 

Kanika