Abonnement etudiant qui augmente soudainement et mettre fin à l'abonnement annuel?

New Here ,
Jan 23, 2022 Jan 23, 2022

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Bonjour,

 

J'étais abonné étudiant et mon abonnement à soudainement augmenté sans recevoir aucune notification.

Si je veux annuler on m'annonce des frais de résiliatioon exhorbitant et de plus je ne trouve aucun moyen de mettre une fin à l'abonnement annuel sans devoir payer ses frais.

Il semble que je ne sois pas le seul dans ce cas, comment faire pour revenir au prix initial et comment programmer la fin de l'abonnement sans devoir payer ses frais exhorbitant?

Merci

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Account management , Billing

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correct answers 1 Correct answer

Adobe Community Professional , Jan 23, 2022 Jan 23, 2022

The student subscription has a discounted rate for the first year and then a less discounted price after the first year.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jan 23, 2022 Jan 23, 2022

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you should have had 1-2 weeks after you were notified (check the spam folder of the email used to subscribe) to cancel without a penalty.

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Adobe Community Professional ,
Jan 23, 2022 Jan 23, 2022

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The student subscription has a discounted rate for the first year and then a less discounted price after the first year.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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